1007TERMS AND CONDITIONS

 

Long weekends and nominated special periods will attract minimum stays and full house rates.

PRIVACY POLICY
Reservations for accommodation are accepted by the owner of the Grampians Historic Tobacco Kiln and to which bookings the below terms and conditions shall apply. Any information provided by you remains confidential for your booking purposes with the Grampians Historic Tobacco Kiln only.

BOOKINGS/PAYMENTS
A $50 deposit is required at time of booking. Bookings are only confirmed once deposit has been received and you have read and agreed to our terms and conditions.
The Tobacco Kiln sleeps to the maximum of 4 guests. Prices are based on two adults sharing the queen bed upstairs only. Extra adult is $20, children (2 – 12) years $10, infants (under 2 years) are free. A porta cot and high chair can be supplied by prior arrangement in advance at a cost of $20 per stay.

CHANGES TO ACCOMMODATION BOOKING
We will do our best to accommodate any unforeseen date changes, however changes are subject to availability. Please refer below to our cancellation policy for further details.

The guest agrees that the accommodation is booked only for the number of people actually stated on the Booking confirmation. Any additional people will be charged. The guest gives the Grampians Historic Tobacco Kiln the authority to charge the customer’s credit card for any additional guests.

CANCELLATIONS: If the Government restricts your region from travelling due to Covid – a full refund without fees if available once it is confirmed.
Once booked with us, we hold the accommodation for you and turn away other potential bookings. Therefore, if you cancel or change your dates, charges will still apply:
• On DISCOUNTED RATES and LONG WEEKENDS, full payment at time of booking, no refunds, and no changes.
 FULL RATES
The guest can cancel free of charge 7 days  before arrival. The guest will be charged 100% of the total price if they cancel in the 7 days before arrival. There is no refund for bookings cancelled within 7 days of your stay however, as we would naturally prefer you to stay with us, should you wish to postpone instead of cancel your stay, we will permit you to transfer your deposit booking to another time within 12 months
Non arrivals or early departure attract a full tariff being charged.

NAME CHANGE

If you can’t come on your booking dates, we are happy for you to sell or gift your booking to someone else. No charge.

SECURITY REQUIREMENT

PLEASE NOTE: – You must provide credit card authorisation when booking. The authorisation may be used to cover incidental items including but not limited to damages, breakages or cleaning charges in excess of the normal use. No charges would be made on your card without prior notification.

CHECK-IN/CHECK-OUT
The Grampians Historic Tobacco Kiln and Homestead B&B are available from 2:00pm on the day of arrival and is to be vacated by 10:00am on the day of departure. Late checkouts can often be agreed. Non-agreed late checkouts are charged at $50 per hour.

UPON DEPARTURE
Please leave the key on the dining table, turn off heaters and lights and shut the door as you leave.

INSURANCE
We recommend that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control, as once the booking is confirmed and receipted, the Guest will be responsible for payment of the full rental.

GENERAL
Cleaning
A complimentary midweek service is included in the tariff for all bookings 7 nights and over. Additional services are available on request and will incur a service charge.

Non-smoking

By law all of our accommodation is non-smoking indoors; additional cleaning charges will apply at $50 per hour for evidence of smoking indoors.

KEYS
Please notify us immediately should you lose the House key. Please contact us on 0458733299
There is a fee of $50 for replacing a lost key.

NOISE
Excessive noise is prohibited and may result in eviction without refund. Any unreasonable noise after 10pm will result in immediate eviction.

PARTIES
The neighbor locality of the Grampians Historic Tobacco Kiln is not suitable for parties. Please enjoy your stay however be aware we have a strict no parties policy.

CONDUCTING A BUSINESS

The Permit issued to the Grampians Historic Tobacco Kiln is for visitors accommodation only, guests are not permitted to operate any type of business to earn a profit from our accommodation premises. If we have reason to believe our guests are conducting a business from our accommodation premises the guests will be requested to leave our accommodation premises and any remaining nights paid for in advance will be forfeited.

Guests Property
All personal belongings, baggage, vehicles and other property of the Guest of any description shall be the risk of the Guest at all times. The owner accepts no responsibility for any loss or damage thereto.

Breakages & Damages
We appreciate that the Grampians Historic Tobacco Kiln and Homestead B&B will be returned to us in the condition presented on arrival. Any excessive cleaning required or garbage removal will incur additional charges at $50 per hour. Damages or breakages greater than fair wear and tear are charged at replacement cost.

Maintenance
For reasons of safety we reserve the right to enter the property to repair any fault.

Internet
Due to poor coverage in our area…internet is not available

Liabilities
No responsibility is taken for personal items left on the premises during or after departure.

The Grampians Historic Tobacco Kiln does not accept liability for any injury, damage, loss, additional expenses and disruptions caused directly or indirectly by events, which are beyond our control (including natural disasters).

We do not accept liability for error omissions, default or negligence represented on our website.

The Grampians Historic Tobacco Kiln does not accept liability for changes made due to renovation, alteration and refurbishing of the property. We endeavor to keep our website updated at all times.

Rates are subject to change without notice.

DISCLAIMER

Stairs to the master bedroom in the Tobacco Kiln are steep given the period of the building, this room is therefore not suitable for people with mobility issues. 

The Grampians Historic Tobacco Kiln descriptions are made in good faith. No responsibility can be taken for alleged misrepresentation.